BCFS ✈️ EXT: BetterCloud's Extended Capabilities

BCFS ✈️ EXT: BetterCloud's Extended Capabilities

This course covers everything you'll need to know about the extended capabilities of BetterCloud, from setting up an Extended Integration, to triggering BetterCloud from a non-native SaaS app.

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About this course

Welcome to BCFS ✈️ EXT
This course will serve as an overview of BetterCloud's extended capabilities, and introduce you to some more advanced capabilities of the product. If you are a new Manage+ customer, or have our API SKU, this is the course for you! Should you want to set up something like BambooHR as an Integration, or trigger a Workflow from a ticketing system like FreshService, we'll show you how this can be done.

Class Information
Level: Advanced
Suggested Prerequisites: JSON / API Knowledge
Topics Covered: Authentication, Actions, Documentation Review, Dynamic Fields, Integrations, Workflows, Workflow Triggering, Custom Triggers

Upon Completion...
You earn your BCFS ✈️ EXT stripe as a BetterCloud Operations Specialists.


This will help you work towards your higher-level rewards, becoming a BetterCloud Captain! Other stripe designations include...

  • BCFS ✈️ OVR to earn your Navigator stripe
  • BCFS ✈️ ULM  to earn your Pathfinder stripe
  • BCFS ✈️ SEC to earn your Cloud Marshal stripe
  • BCFS ✈️ DIS to earn your Applications Screener stripe

Enjoy your flight!

Curriculum56 min

  • Pre-Flight Information
  • Using the Summary Section
  • Getting Things Off the Ground 1 min
  • Prerequisites for Extended Capabilities 2 min
  • Checking Provider Documentation 4 min
  • Getting Your BetterCloud API Token 2 min
  • Quiz: The Basics
  • Building Your Own Integration
  • Zapier + Trello Information
  • Make Your Connection 3 min
  • Terms and Capabilities 5 min
  • Advanced Workflow Triggering (Zapier) 5 min
  • Advanced Workflow Triggering (FreshService) 5 min
  • Quiz: Building Integrations and Triggers
  • Creating a Push Event 4 min
  • Data Transformations 4 min
  • Action Documentation: Follow Along
  • Creating an Action: Overview 1 min
  • Actions: What is Required? 5 min
  • Actions: Building in BetterCloud 5 min
  • Actions: Defining Fields 4 min
  • Hands On: Troubleshooting an Action
  • Quiz: Push Events, Data Transformation, and Actions
  • Innovate + Automate
  • Bringing It All Together 5 min
  • What's Next?
  • Tell Us About Your Flight

About this course

Welcome to BCFS ✈️ EXT
This course will serve as an overview of BetterCloud's extended capabilities, and introduce you to some more advanced capabilities of the product. If you are a new Manage+ customer, or have our API SKU, this is the course for you! Should you want to set up something like BambooHR as an Integration, or trigger a Workflow from a ticketing system like FreshService, we'll show you how this can be done.

Class Information
Level: Advanced
Suggested Prerequisites: JSON / API Knowledge
Topics Covered: Authentication, Actions, Documentation Review, Dynamic Fields, Integrations, Workflows, Workflow Triggering, Custom Triggers

Upon Completion...
You earn your BCFS ✈️ EXT stripe as a BetterCloud Operations Specialists.


This will help you work towards your higher-level rewards, becoming a BetterCloud Captain! Other stripe designations include...

  • BCFS ✈️ OVR to earn your Navigator stripe
  • BCFS ✈️ ULM  to earn your Pathfinder stripe
  • BCFS ✈️ SEC to earn your Cloud Marshal stripe
  • BCFS ✈️ DIS to earn your Applications Screener stripe

Enjoy your flight!

Curriculum56 min

  • Pre-Flight Information
  • Using the Summary Section
  • Getting Things Off the Ground 1 min
  • Prerequisites for Extended Capabilities 2 min
  • Checking Provider Documentation 4 min
  • Getting Your BetterCloud API Token 2 min
  • Quiz: The Basics
  • Building Your Own Integration
  • Zapier + Trello Information
  • Make Your Connection 3 min
  • Terms and Capabilities 5 min
  • Advanced Workflow Triggering (Zapier) 5 min
  • Advanced Workflow Triggering (FreshService) 5 min
  • Quiz: Building Integrations and Triggers
  • Creating a Push Event 4 min
  • Data Transformations 4 min
  • Action Documentation: Follow Along
  • Creating an Action: Overview 1 min
  • Actions: What is Required? 5 min
  • Actions: Building in BetterCloud 5 min
  • Actions: Defining Fields 4 min
  • Hands On: Troubleshooting an Action
  • Quiz: Push Events, Data Transformation, and Actions
  • Innovate + Automate
  • Bringing It All Together 5 min
  • What's Next?
  • Tell Us About Your Flight